Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide as an user of Jane, the AI assistant.

Information We Collect

1. Personal Information: When you sign up as a user, we may collect your name, email address, phone number, and business information, with your consent, to provide and enhance our services.

2. Usage Data: When you sign up as a user, you consent to our collection of data on how you and your callers interact with Jane, including call transcriptions, call summaries, and feedback provided. This information is used exclusively for improving your Jane and for providing summary analyses presented to you as a user.

3. Technical Data: We may collect information such as your device type, operating system, and IP address to ensure compatibility and improve our service. This data is collected to fulfill our legitimate interest in maintaining and improving Jane’s functionality.

How We Use Your Information

1. Service Improvement: We process your data to identify bugs, improve features, and enhance the overall user experience of Jane. This processing is based on our legitimate interest in improving our service.

2. Communication: We may use your contact information to send updates, gather feedback, and inform you about changes or new features. You can opt out of marketing communications at any time.

3. Security: Technical data is processed to maintain the security and integrity of our systems, fulfilling our legitimate interest in protecting our services and users.

Data Protection

1. Encryption: All personal and usage data is encrypted both in transit and at rest.

2. Access Control: Access to your data is restricted to authorized personnel involved in the development and improvement of Jane. We enforce strict access controls and regularly review permissions.

3. Anonymisation: Where possible, we anonymize data to further protect your privacy. In the event of a data breach, we will promptly notify affected users and relevant authorities in accordance with our legal obligations.

Data Retention

Your data will be retained for the duration of your period as a user and and for up to 6 months thereafter to analyse and improve the service. You can request the deletion of your data at any time by contacting us at hello@heyjane.ai. We will process deletion requests within 30 days, subject to any legal requirements.

Third-Party Services

We do not share your personal information with third parties except as necessary to provide the service (e.g., cloud hosting providers, LLM models). All third-party providers are thoroughly vetted and are bound by strict privacy agreements that comply with the Privacy Act 2020, ensuring your data is handled securely and confidentially.

Your Rights

1. Access: You have the right to request access to the personal information we hold about you. We will provide this information within 30 days of receiving your request.

2. Correction: You can request corrections to any inaccurate or incomplete information we hold about you. We will update our records promptly upon verification of the new information.

3. Deletion: You can request the deletion of your personal data at any time, subject to our data retention policy. Some exceptions may apply, such as data required to comply with legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by email or through the Jane app. Significant changes include alterations to how we collect, use, or share your personal information. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at hello@heyjane.ai