The Costs of Missed Calls for Tradies and How to Avoid Them

Running a trade business means doing multiple jobs at once, from doing the actual trade work to dealing with clients, managing social media, replying to emails, and much more. One of this tasks that can be often overlooked is handling incoming calls. Missed calls can be quite common, however, what you might not realize is how big is the impact they can have on your revenue and reputation. In this blog post, we'll explore the impact of missed calls and how to address this challenge effectively.

The Financial Impact of Missed Calls

Did you know that 85% of customers do not call back if their call is missed?

No one likes calling a business or someone and not being able to get in touch. Which is why the statistic that the majority of customers do not call back shouldn't come as a surprise. Businesses should treat every call as a potential lead or client inquiry. However, nearly 62% of calls to small business go unanswered.

Each missed call can mean lost revenue, especially when we consider that the potential client calling, when unanswered, may turn to the competition.

Beyond Revenue: The Effect on Reputation

More than affecting your sales, missed calls have an impact on your reputation that can sometimes be almost undetectable. It may take the business time to realize this, and when they do, it might be too late.

Customers who are not answered, or put on hold, have negative customer service experience, and can share that negative feedback with other people or on the internet. Nowadays, negative online reviews can be much more dangerous, as they serve as a crucial factor for potential clients searching reliable services. Poor phone management leads to poor phone experience, which in turn has a direct impact on revenue lost, with research showing businesses can lose more than $100,000 every year.

How to Avoid Missed Calls

If you wish to maintain a professional and reliable business reputation, and, more than that, continuous maximize business potential, missed calls are definitely an issue you should be worried about. Implementing a reliable and round the clock call handling solution is key. Customers nowadays expect every call to be answered, which can only be done by leveraging technology. By doing this, you can ensure you reduce the number of missed calls and, as a direct consequence, missed opportunities.

While exploring options, consider solutions like automated answering services or call forwarding systems, which can be a cost-effective way to manage call volume without overwhelming your team or yourself.

How Jane Can Help

This is where Jane comes in. Jane ensures that every call is answered, providing you with detailed summaries so you never miss a potential lead. Whether you're on a job or it's after hours, Jane's AI-driven system captures every opportunity, helping you maintain a professional image and enhance customer satisfaction.

By integrating Jane into your business, you can ensure that no call goes unanswered, and every customer feels valued and heard. This not only helps in retaining customers but also improves your chances of converting leads into sales.

Jane is a cost-effective solution for businesses looking to improve their customer experience. Enjoy our Early Adopter price, and spend as little as $15 a month to have all client inquiries captured.

Conclusion

Missed calls are not just a minor inconvenience; they represent a significant loss in potential revenue and can damage your business's reputation. By implementing an efficient call handling strategy, you can ensure that every call is answered, every lead is captured, and your business remains responsive and professional.

Don't let missed calls be mistake that harms your business — take action to ensure your business is always reachable. With Jane, you can ensure that every call is handled professionally, helping you capture all potential business opportunities. Invest in a solution that keeps your business responsive and reliable.